We take care with every little detail so we’re really sorry if something’s not right. Send an email to firstname.lastname@example.org
or send us a message via our online contact form
and we’ll take you through the next steps. If you could send us photos it would make things much easier. Remember that you have a window of 14 days, from receipt of the product, to contact us. The wallet needs to be in the same condition as when we sent it out to you, for us to resolve the issue without the need to add any additional charges.