Frequently Asked Questions

City and Land models: 9,4 x 7,4 x 1,2cm

You can insert up to 10 cards (2 cards in each exterior slot and 3 cards in each interior ones) and up to 10 unfolded notes with a maximum size of a 50 Euro note.

Zip coin model: 9,4 x 7,6 x 1,4cm
You can insert up to 9 cards (3 cards in each slot), up to 10 unfolded notes with a maximum size of a 50 Euro note, and your coins in the small purse.

If you really need to, you can always add more in each compartment. Just remember though, the more cards you carry, the heavier and bulkier your ROIK will become. In addition, like any leather item, your ROIK will adapt to the number of cards you put on it and once it is widened, the skin does not recover its original shape. Therefore, we recommend that you always carry the same amount of cards in each slot of your ROIK.
Take a look at our tips on Freeing up some pocket space.  

You can add your voucher code at the checkout page. Once you get to step 4. REVIEW YOUR ORDER, click on the text field “I have a promotion code” and introduce your code. Confirm it by clicking “APPLY COUPON” and the total amount of your purchase will be automatically recalculated.
You can also remove a voucher code by clicking “CANCEL COUPON” (below the coupon field).  

You can pay by credit/debit card (Visa, Mastercard) or via Paypal.

To complete your purchase, select your payment method and click on “PLACE ORDER NOW”. You’ll be redirected to the corresponding payment platform.

In ROIK we take security very seriously and your confidential data are protected and sent encrypted to the bank entity (Redsys or Paypal, according to the payment method you’ve chosen), so that no one can make improper use of this information.  

Once you have placed your order, you will receive an order confirmation e-mail with all the details of your purchase.

If after some minutes you don’t get it (review also your spams), please contact us at [email protected].
Once confirmed, your order will be ready to leave our warehouse in a maximum of 24 hours (Monday to Friday) and you will receive a shipment email from our carrier with your tracking link.  

We’re sorry to hear this. Your pocket will be sad too but we offer a simple cancelation and refund policy at no additional cost. Please get in touch with us straight away at [email protected] or via our online Contact form and we will cancel your order if it has not been handled by our carrier already.  

Once we receive your order, we set the wheels in motion so that you can get it as soon as possible. So if you need to change any detail, please let us know straight away by sending us an e-mail at [email protected] or via our online Contact form. We will try to process the modification if it is still possible.  

Yes, it is precisely those marks or colour change over time that makes it unique. They are the wallets that have the most character among our collection. Its leather has a very natural finish and is largely untreated to maintain its original and authentic appearance.  

It can happen that the zip of your ROIK is a bit hard to use at the beginning. In order to soften it, we advise you to open and close the coin compartment several times. You can also put some moisturizer on the zipper teeth, you’ll notice the difference!  

If this happens, wear your wallet in your front pocket for a few minutes and you will see that the notes will adapt to the shape in no time. The more you use the wallet, the more it will get used to you and your pocket.  

Yes, it comes with a 3 years guarantee. This is assuming that the wallet has been used correctly and under normal circumstances.
The guarantee covers any type of factory or material fault, but is not applicable in case of misuse or unnecessary changes made to the product. Please note that leather is a natural material and therefore, may have small imperfections once used. This would not be considered as a defect.  

All the ROIK are made with high quality leather. Like any product of this material, the colour may experience some variations over time.

To take care of your ROIK we advise to hydrate the leather with moisturizing cream. Put a small amount of product on a dry rag, pass it over your wallet and let it dry. You’ll notice the different right away!  

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